Legal
Terms & Conditions
1. Introduction
1.1 These terms and conditions shall govern the sale and purchase of products through our website.
1.2 You will be asked to give your express agreement to these terms and conditions before you place an order on our website.
1.3 This document does not affect any statutory rights you may have as a consumer (such as rights under the Sale of Goods Act 1979 or the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013).
2. Interpretation
2.1 In these terms and conditions:
- "we" means PITTCH Ltd; and
- "you" means our customer or prospective customer.
3. Order process
3.1 The advertising of products on our website constitutes an "invitation to treat" rather than a contractual offer.
3.2 No contract will come into force between you and us unless and until we accept your order.
3.3 To enter into a contract: add products to cart, proceed to checkout, select delivery, confirm order, complete payment via our payment provider, receive order confirmation.
3.4 You will have the opportunity to identify and correct input errors prior to making your order.
4. Products
4.1 Products available: men's and ladies socks.
4.2 We may periodically change the products available on our website.
5. Prices
5.1 Our prices are quoted on our website.
5.2 We will from time to time change the prices quoted on our website, but this will not affect contracts that have previously come into force.
5.3 All amounts are stated inclusive of VAT.
5.4 In addition to the price of the products, you will have to pay a delivery charge, which will be notified to you before the contract of sale comes into force.
6. Payments
6.1 You must, during the checkout process, pay the prices of the products you order.
6.2 Payments may be made by most major credit/debit cards/PayPal etc.
6.3 If you fail to pay any amount due, we may withhold the products ordered and/or cancel the contract.
6.4 If you make an unjustified charge-back you will be liable to pay us within 7 days:
- an amount equal to the charge-back;
- all third party expenses incurred;
- an administration fee of GBP 25.00 including VAT; and
- all our reasonable costs in recovering the amounts.
7. Deliveries
7.1 Our policies relating to the delivery of products are set out in our delivery policy document.
8. Distance contracts: cancellation right
8.1 This section applies if you contract with us as a consumer.
8.2 You may cancel a contract within the period:
- beginning upon the submission of your offer; and
- ending 14 days after the day on which the products come into your physical possession.
8.3 To cancel, you must inform us by means of any clear statement.
8.4 If you cancel, you must return the products to: 7 Church Lane, Manton, Oakham, LE15 8SP within 14 days. You must pay the direct cost of returning the products.
8.5 You will receive a full refund including delivery costs, except if you chose a more expensive delivery option than our least expensive.
8.6 If the value of returned products is diminished by handling beyond what is necessary, we may recover that amount.
8.7 We will refund using the same payment method used.
8.8 We will process the refund within 14 days of receiving the returned products.
8.9 You will not have a right to cancel for:
- sealed goods unsuitable for return for hygiene reasons where unsealed by you. Unpacked socks will be deemed to have been worn and unfit for re-sale.
9. Warranties and representations
9.1 You warrant that:
- you are legally capable of entering into binding contracts;
- you have full authority to agree to these terms;
- all information you provide is true, accurate and non-misleading; and
- you will be able to take delivery of the products.
9.2 We warrant that:
- we have the right to sell the products;
- the products are sold free from any charge;
- you shall enjoy quiet possession;
- the products will correspond to any description on our website; and
- the products will be of satisfactory quality.
9.3 All our warranties are set out in these terms. To the maximum extent permitted by applicable law, all other warranties are expressly excluded.
10. Breach of product warranty
10.1 If you believe products breach our warranties, please contact us to discuss return arrangements.
10.2 If products do not conform with our warranties, you will be entitled to a refund of all amounts paid. Alternatively, subject to availability, we may supply replacement products.
10.3 If you return a product in contravention of these terms:
- we will not refund or exchange;
- we may retain the product until you pay re-delivery costs; and
- if we do not receive payment within 14 days, we may destroy or dispose of the returned product.
11. Limitations and exclusions of liability
11.1 Nothing in these terms will:
- limit liability for death or personal injury from negligence;
- limit liability for fraud;
- limit liabilities not permitted by applicable law; or
- exclude liabilities that may not be excluded.
11.2 The limitations in this Section govern all liabilities arising under these terms.
11.3 We will not be liable for losses arising out of events beyond our reasonable control.
11.4 We will not be liable for any business losses, including loss of profits, income, revenue, use, production, anticipated savings, business, contracts, or goodwill.
12. Order cancellation
12.1 We may cancel a contract immediately by written notice if:
- you fail to pay any amount due; or
- you commit any breach of the contract.
12.2 We may cancel a contract by written notice if we are prevented from fulfilling it by any event beyond our reasonable control, including unavailability of raw materials, power failure, governmental regulations, fire, flood, disaster, riot, terrorist attack or war.
13. Consequences of order cancellation
13.1 If a contract is cancelled:
- we will cease to have any obligation to deliver undelivered products;
- you will continue to have an obligation to pay for delivered products; and
- all other provisions will cease to have effect, except Sections 1.3, 6.4, 11, 16–21 which survive termination.
14. Scope
14.1 These terms shall not constitute any assignment or licence of intellectual property rights.
14.2 These terms shall not govern the licensing of works comprised or stored in products.
14.3 These terms shall not govern the provision of any services in relation to the products (other than delivery).
15. Variation
15.1 We may revise these terms from time to time by publishing a new version on our website.
15.2 A revision will apply to contracts entered into following the time of the revision, but will not affect contracts made before the revision.
16. Assignment
16.1 We may assign, transfer, sub-contract or otherwise deal with our rights and/or obligations under these terms.
16.2 You may not without our prior written consent assign, transfer or sub-contract any of your rights or obligations under these terms.
17. No waivers
17.1 No breach of any provision of a contract will be waived except with the express written consent of the party not in breach.
17.2 No waiver of any breach shall be construed as a further or continuing waiver of any breach of that or any other provision.
18. Severability
18.1 If a provision is determined to be unlawful and/or unenforceable, the other provisions will continue in effect.
18.2 If any unlawful and/or unenforceable provision would be lawful or enforceable if part of it were deleted, that part will be deemed to be deleted.
19. Third party rights
19.1 A contract under these terms is for our benefit and your benefit, and is not intended to benefit any third party.
19.2 The exercise of the parties' rights under a contract is not subject to the consent of any third party.
20. Entire agreement
20.1 These terms and conditions, together with our delivery policy and returns policy, shall constitute the entire agreement between you and us in relation to the sale and purchase of our products.
21. Law and jurisdiction
21.1 A contract under these terms shall be governed by and construed in accordance with English law.
21.2 Any disputes relating to a contract shall be subject to the exclusive jurisdiction of the courts of England.
22. Statutory and regulatory disclosures
22.1 We will not file a copy of these terms and conditions specifically in relation to each user or customer.
22.2 These terms and conditions are available in the English language only.
22.3 Our VAT number is 505923203.
23. Our details
23.1 This website is owned and operated by PITTCH Ltd.
23.2 We are registered in England and Wales under company registration number 08768481 and our registered office is at 28 Burton Street, Melton Mowbray, Leicestershire, LE13 1AF.
23.3 Our principal place of business is at 7 Church Lane, Manton, Oakham, LE15 8SP.
23.4 You can contact us by writing to the business address given above, by email to sales@pittch.co.uk or by telephone on 01572 827980 Mon–Fri 10:00–16:00.