Legal
Privacy Policy
Part 1: Personal Information and Privacy
1. Introduction
1.1 We are committed to safeguarding the privacy of our website visitors; this policy sets out how we will treat your personal information.
1.2 We will ask you to consent to our use of cookies in accordance with the terms of this policy when you first visit our website.
2. Collecting personal information
2.1 We may collect, store and use the following kinds of personal information:
- information about your computer and your visits to this website including IP address, geographical location, browser type, operating system, referral source, length of visit, page views and website navigation paths;
- information that you provide when registering with our website including your email address;
- information that you provide for the purpose of subscribing to our email notifications and/or newsletters;
- information relating to any purchases you make including your name, delivery address, payment address, telephone numbers, email address and card details;
- information that you post to our website for publication on the internet;
- information contained in or relating to any communications that you send to us;
- any other personal information that you choose to send to us.
2.2 Before you disclose to us the personal information of another person, you must obtain that person's consent to both the disclosure and the processing of that personal information in accordance with this policy.
3. Using your personal information
3.1 Personal information submitted to us will be used for the purposes specified in this policy or on the relevant pages of the website.
3.2 We may use your personal information to:
- administer our website and business;
- personalise our website for you;
- enable your use of the services available on our website;
- send you goods purchased through our website;
- send statements, invoices and payment reminders to you, and collect payments from you;
- send you non-marketing commercial communications;
- send you email notifications that you have specifically requested;
- send you our email newsletter, if you have requested it;
- send you marketing communications relating to our business which we think may be of interest to you (you can inform us at any time if you no longer require marketing communications);
- provide third parties with statistical information about our users;
- deal with enquiries and complaints made by or about you relating to our website;
- keep our website secure and prevent fraud;
- verify compliance with the terms and conditions governing the use of our website.
3.4 We will not, without your express consent, supply your personal information to any third party for the purpose of their direct marketing.
3.5 All our website financial transactions are handled through our payment services provider. We do not store credit card details nor do we share customer details with any third parties.
4. Disclosing personal information
4.1 We may disclose your personal information to any of our employees, officers, insurers, professional advisers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes set out in this policy.
4.2 We may disclose your personal information to any member of our group of companies insofar as reasonably necessary for the purposes set out in this policy.
4.3 We may disclose your personal information:
- to the extent required by law;
- in connection with any ongoing or prospective legal proceedings;
- in order to establish, exercise or defend our legal rights;
- to the purchaser (or prospective purchaser) of any business or asset that we are selling; and
- to any person who we reasonably believe may apply to a court for disclosure of that personal information.
4.4 Except as provided in this policy, we will not provide your personal information to third parties.
5. International data transfers
5.1 Information that we collect may be stored and processed in and transferred between any of the countries in which we operate.
5.2 Personal information that you publish on our website may be available, via the internet, around the world. We cannot prevent the use or misuse of such information by others.
5.3 You expressly agree to the transfers of personal information described in this Section 5.
6. Retaining personal information
6.1 Personal information that we process for any purpose shall not be kept for longer than is necessary for that purpose.
6.2 Notwithstanding the other provisions, we will retain documents containing personal data:
- to the extent required by law;
- if the documents may be relevant to any ongoing or prospective legal proceedings; and
- in order to establish, exercise or defend our legal rights.
7. Security of your personal information
7.1 We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.
7.2 We will store all the personal information you provide on our secure (password- and firewall-protected) servers.
7.3 All electronic financial transactions entered into through our website will be protected by encryption technology.
7.4 You acknowledge that the transmission of information over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.
7.5 You are responsible for keeping the password you use for accessing our website confidential; we will not ask you for your password (except when you log in to our website).
8. Amendments
8.1 We may update this policy from time to time by publishing a new version on our website.
8.2 You should check this page occasionally to ensure you are happy with any changes to this policy.
9. Your rights
9.1 You may instruct us to provide you with any personal information we hold about you; provision of such information will be subject to the payment of a fee and the supply of appropriate evidence of your identity.
9.2 We may withhold personal information that you request to the extent permitted by law.
9.3 You may instruct us at any time not to process your personal information for marketing purposes.
10. Third party websites
10.1 Our website includes hyperlinks to, and details of, third party websites.
10.2 We have no control over, and are not responsible for, the privacy policies and practices of third parties.
11. Updating information
11.1 Please let us know if the personal information that we hold about you needs to be corrected or updated.
Part 2: Cookies
1. About cookies
1.1 A cookie is a file containing an identifier that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.
1.2 Cookies may be either "persistent" cookies or "session" cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date; a session cookie will expire at the end of the user session, when the web browser is closed.
1.3 Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.
2. Our cookies
2.1 We use both session and persistent cookies on our website.
2.2 The names of the cookies that we use on our website are set out below:
- cookies starting with 'woocommerce_' to manage your shopping cart and checkout;
- cookie 'viewed_cookie_policy' to confirm you have agreed to usage of cookies;
- session cookie 'PHPSESSID' for storing and retrieving values for a user;
- cookie DYNSRV to track which web server to send the visitor to, to improve the performance of the website.
3. Analytics cookies
3.1 We use Google Analytics to analyse the use of our website.
3.2 Our analytics service provider generates statistical and other information about website use by means of cookies.
3.3 The analytics cookies used by our website have the following names: _utma, _utmb, _utmc and _utmz.
4. Blocking cookies
4.1 Most browsers allow you to refuse to accept cookies. Blocking all cookies will have a negative impact upon the usability of many websites. If you block cookies, you will not be able to use all the features on our website.
5. Deleting cookies
5.1 You can delete cookies already stored on your computer. Deleting cookies will have a negative impact on the usability of many websites.
Part 3: Our Details
1. Our details
1.1 This website is owned and operated by PITTCH Ltd.
1.2 We are registered in England and Wales under registration number 08768481, and our registered office is at 28 Burton Street, Melton Mowbray, Leicestershire, LE13 1AF.
1.3 Our principal place of business is at 7 Church Lane, Manton, Oakham, LE15 8SP.
1.4 You can contact us by email to sales@pittch.co.uk or by telephone on 01572 827980.